Our Services

Our mock inspections replicate the CQC Single Assessment Framework process in full. We assess your service across all five key questions — Safe, Effective, Caring, Responsive, and Well-led — and deliver a detailed written report with a prioritised action plan. You'll know exactly where you stand and what to address before the real inspection.

• Full SAF-aligned assessment
• Detailed written report and action plan
• Debrief with Registered Manager and leadership team
• Follow-up support available

We carry out comprehensive audits across care records, medication management, safeguarding, infection control, and governance. Our audits are structured around CQC expectations and provide clear, actionable findings — not just a checklist.

• Care records and documentation review
• Medication management audits
• Safeguarding and governance checks
• Written findings with recommended actions

Outdated or generic policies are a common inspection finding. We review, rewrite, and implement policies and procedures that are tailored to your service type, size, and client group — and aligned with current CQC guidance and legislation.

• Full policy review and gap analysis
• Bespoke policies written for your service
• Aligned to current CQC and legislative requirements
• Staff briefing and implementation support

One-to-one mentorship for Registered Managers and Nominated Individuals who want to lead with confidence. We work alongside you to develop your regulatory knowledge, leadership skills, and ability to manage CQC relationships proactively — whether you're new to the role or navigating a challenging period.

• Tailored one-to-one sessions
• Regulatory knowledge and CQC relationship management
• Leadership and decision-making support
• Flexible scheduling to suit your commitments

When a Registered Manager leaves unexpectedly or a service needs stabilising, we provide experienced interim managers who step in quickly, maintain CQC compliance, and keep staff and residents supported. We manage the day-to-day while you plan for the longer term.

• Rapid deployment across the South West
• CQC compliance maintained throughout
• Staff and team leadership
• Handover and transition planning

Enforcement action, safeguarding concerns, or urgent regulatory pressure can destabilise even well-run services. Our crisis management support provides immediate, experienced intervention — stabilising your service, managing CQC communications, and building a clear recovery plan.

• Immediate response and on-site support
• CQC communications and enforcement management
• Safeguarding and risk mitigation
• Structured recovery and improvement planning

Registering a new care home — or adding a regulated activity to an existing registration — is a complex process that CQC scrutinises closely. We support Providers and Nominated Individuals through every stage: from preparing your Statement of Purpose and policies to completing your application and preparing for the fit person interview.

• Statement of Purpose and application preparation
• Policy and procedure development for registration
• Fit person interview coaching and preparation
• Guidance on regulated activities and service types

Receiving a Warning Notice or Notice of Proposal (NoP) is one of the most serious situations a care home can face. We provide specialist support to help you understand the regulatory process, prepare a robust response, and take the right steps to address CQC's concerns — protecting your registration and the future of your service.

• Urgent review of Warning Notice or NoP requirements
• Support preparing your formal written response
• Action planning to address CQC's concerns
• Ongoing support through the regulatory process